What safety concerns do I need to know?

  1. Failure to follow instructions may result in fire, hazard or injury.
  2. Keep out of reach of kids and pets and away from any flammable materials.
  3. Do not use the cork lid to extinguish the candle.
  4. Burn your candle on a flat and heat-resistant surface.
  5. Avoid exposure to drafts.
  6. You should never move a burning candle.
  7. Never leave a burning candle unattended.
  8. Allow to cool after burning - the glass will be hot!
  9. Before handling or moving, ensure your candle is extinguished, the soy wax is solid and the glass is cold before handling. 
  10. Always trim your wick down to 2-5mm before re-lighting to avoid a large, flickering flame. Wick Trimmers are the easiest and most efficient way of accomplishing this task.

What is important about the first burn session of a candle?

The first burn plays a huge part in the burn-life and caring for your candle. When lighting your Mojo candle for the first time, allow the wax to melt all the way to the edges of the container. This creates what is called a wax "pool." This pool helps to prevent “tunnelling” and promotes an even burn each time you light the candle and ensures maximum efficiency. 

What is "tunnelling" and how do I prevent it from happening?

Tunnelling occurs when there is a build-up of hard wax around the edge of your candle vessel and the melted wax seems to tunnel down the wick rather than melt evenly, pooled all the way out to the jar's sides.

The main reason tunnelling occurs is that the candle was not burnt long enough during the all-important first burn, creating a crater which will affect the next time you burn your candle and the long-term burn time of the candle.  

Do not try chipping away the extra wax around the edges to fix the tunnelling. If you allow your candle to burn for longer periods of time, this problem should fix itself. 

 What is a "mushroom" wick and what do I do about it?

A mushroom shape at the top of a wick can sometimes form as a result of carbon build up, where the flame consumes more wax than it can burn. 

We recommend removing these “mushrooms” and trimming your wick to a 2-5mm length at all times before re-lighting. This encourages a more even burn and a steady,smaller flame each time you light your Mojo candle.This also results in a longer burn-life for your candle.

 Make sure to always allow the candle to cool and set before trimming. Using Wick Trimmers will provide the best results. 

Need a Wick Trimmer? View our Mojo Candle Care Accessories page and added one to your candle order today!

 How should I stop my candle burning?

It seems unusual but you should never blow out your Mojo candle! This can cause wax to spray onto your skin or table, smoke to fill the room, the container to crack or soot to form around the edge of the container. Use a candle snuffer or candle tweezers to extinguish the flame. You can also put the candle out by simply squeezing the flame or by gently dipping the wick into the melted wax. 

Do not use the cork lid to extinguish the flame! It will blacken the bottom of the lid and potentially be a fire hazard as cork is flammable! The cork lid is to keep the candles’s surface dust free, not to put the flame out.

Need a Candle Snuffer? Check out our Candle Care Kits which include one adn make a great add-on gift to a candle!

 What do I do if I spill some wax?

Don’t cry over spilt wax! There's no need to fret if you accidentally spill some candle wax as the cleaning process is simple. Make sure that you leave the wax to cool and harden before trying to remove it from a surface. Once hardened, cover the wax with newspaper, paper towel or brown craft paper. Lightly press down onto the paper with an iron on a low heat. The spilt wax will then melt and be absorbed into the paper. Easy!

 For how long should I burn my candle?

We recommend a maximum time of 4 hours for each burn. It's also a good rule of thumb to stop burning your Mojo candle once the wax falls below the half-inch mark (1.27cm). Burning with only a small amount of wax remaining can cause the base of the glass container to overheat. To avoid cracks or any damage to the surface surrounding the candle, we recommend discontinuing use at this point.

Why is there black residue on the inside of my candle?

Black residue may appear on the glass of your candle if the wick does not get trimmed. Ensure the wick is always upright and trimmed to 5mm with Wick Trimmers before each time you re-light your candle. The black residue can be removed with a napkin or wet cloth.

 How should I store my candle?

To protect your candle from fading or discolouration, we recommend always storing it in a cool, dry place and away from direct sunlight. This doesn't affect the burning of the candle, but can sometimes cause the creamy colour to turn yellow.