Order & Shipping FAQs

How do I know you have received my order?

When your order has been placed, you will receive an ‘order confirmation’ email in your inbox. We also receive a copy of this. Be sure to check your junk box too, in case the email has bounced. If you do not receive the order confirmation, please contact us and we will check that your order has gone through.

How long will my order take to arrive?

If your order is being delivered to NSW, VIC, ACT or NZ, it will arrive within 2-4 working days. If it is being delivered to SA, WA, NT, QLD and TAS, your order will arrive within 4-7 days.

What are your delivery options?

We offer flat rate shipping for retail orders of $9.95 or free shipping if your order is over $99.

We also offer express options at checkout if you need your order ASAP.

How do I know when my order is dispatched?

As soon as your order has been dispatched we will send you an email with your tracking details, so you can keep an eye on its progress. You can also login to your account and check your order status at any time.

I have not received my order, what can I do?

If you feel that delivery time has been longer than it should, please check on the status of your order in your customer account or through your tracking email. You can then contact the courier company with the tracking details. If you are unable to see the tracking details please contact us we will be able to help.

My order was received damaged, what can I do?

If you received your order and it is damaged, contact us immediately. Please email us at hello@mojocandleco.com.au with your order details and photos of the damaged candles.

We will be more than happy to replace the item for you and ensure your new order arrives safely. You will need to send the order back to us via post or courier. Once we have received the order we will send out a replacement right away.

Can I return my order if I am not happy with it?

If you are not completely satisfied with your purchase, you can return it for a full refund or replacement within 30 days. Returned goods must be in an unused condition with packaging and order confirmation included. Please allow 3-7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. The customer is responsible for return shipping.

How do I contact Mojo Candle Co.?

Have a question unanswered here or need clarification? 

We can be contacted by our website contact form or emailing us at hello@mojocandleco.com.au