HOW TO PROPERLY CARE FOR YOUR REED DIFFUSER

• Do NOT light the diffuser reeds - the oils are flammable!
• Keep out of reach of kids and pets
• Place on a flat, even surface away from an area where it can be knocked over
• Keep away from electrical appliances in the event it does get knocked over
• Do not leave in direct sunlight, it'll evaporate faster
• Some surfaces, such as wood, can be damaged or stained if the diffuser is knocked over or drops from the reeds when flipping them.

How do I set up my new diffuser?

1. Place the reed sticks in the bottle's oil and allow them to sit for one hour.  By the end of the hour, you should start to notice the sticks slowly absorbing the oil.  
2. Flip the reeds over to saturate the top part of the reeds that stick out above oil level. This helps to speed up the process of the oil soaking up from the bottom diffusing through the entire reed. Expect a light fragrance to start perfuming your room within 24 hours.
3. Place your reed diffuser somewhere suitable in your home in a spot where it won't be knocked over or investigated by curious children or pets.  
4. Place a coaster or similar underneath to prevent any possible ring stains from oil sliding down the bottle after flipping the reeds,on the surface it sits on. This is especially important for porous surfaces like timber or concrete. If in doubt, put a coaster! 

How many reeds should I use? What if it’s too strong / not strong enough for me?

If you prefer a lighter aroma or you are using the diffuser in a small room, such as a bathroom, you may choose to use fewer reeds than is provided, thereby producing a more delicate fragrance as fewer reeds mean slower diffusion.
If you prefer a stronger aroma or you are using the diffuser in a large room, such as an open plan living area, you may choose to use all the reeds that are provided, therefore producing a stronger fragrance as more reeds mean faster diffusion.

Should I keep my diffuser on a coaster?

If you have the diffuser on an absorptive surface such as wood or concrete, it is definitely a good idea to use a coaster as the oil may run down the reeds, down the side of the bottle and onto the flat surface, and cause a ring stain similar to a tea or coffee mug. The oil will absorb and permanently stain these types of porous surfaces and would require the surface to be cut back to remove it.

How long will my diffuser last?

• Number of reeds used - fewer reads for slower absorption & diffusion. More reeds for faster absorption & diffusion. The number of reeds used is dependent on the size of the room and the factors below
• The airflow around your diffuser (if close to a fan, air conditioning or an open window the reeds will soak up the oil faster) can affect the diffusion rate of your fragrance oil.
• Sitting in the high heat of direct sunlight in the hotter months, or next to a heater, will result in an increased absorption and diffusion rate due to faster evaporation.

My reed diffuser doesn’t smell as strongly as it used to, even though there’s still plenty of oil in the bottle. What can I do?

You could try flipping the reeds upside down. This simple re-positioning can help to give the diffusion process a little boost. When you go through this process it is highly recommended to do so over a sink or put down some paper towel, especially for wooden surfaces, as the fragrance oil can spatter off the reeds.
You could also give the bottle a very gentle “swirl” or two, this can also help to blend the ingredients of the oil and strengthen the scent.
Over time the reeds become completely saturated and can become clogged with dust. If you still have oil in the bottle and flipping the reeds doesn’t seem to help, consider replacing your reeds.

How often should I flip the reeds? 

Whenever you notice the scent fading a bit or want an extra burst of fragrance. You should flip the reeds about once per week. However, don’t flip them too often as the more often you flip your reeds the faster the oil will disperse.

Why can’t I just re-use my sticks over and over again?

Once the reed sticks, aka diffuser reeds, are totally saturated, the cells in the reeds eventually get somewhat clogged and lose their ability to pull the scent up into the reeds and throw the fragrance into the room. 

How often should I replace the reeds? 

Replace the reeds after they permanently stop diffusing. Over time, reeds can become clogged with dust. Before replacing, try flipping them. This usually starts the scenting process all over again. If this doesn't work, your reeds are probably clogged with dust or overly saturated and in need of replacement.

Can I top up my diffuser with a different scent and use the same reeds?

Once reeds have been used for a certain scent, you cannot use them for another scent. The scent that is already absorbed into your reeds will mix with the new scent and could produce undesirable scent combinations, so we don’t recommend doing so.

Can I dilute the oil with water? 

No, remember, oil and water do not mix! You'll end up with warped reeds and uneven wicking. Our reed diffuser oils are specially blended for easy wicking. There is no need to mix them or dilute them with anything.